I once spearheaded a dynamic and diverse team spread across multiple locations, harboring a strong desire to forge genuine connections with my employees. However, this aspiration was consistently confined to aligning with my periodic visits to these various locations. This limitation induced anxiety, as the absence of firsthand insights threatened effective communication and decision-making. Relying... Continue Reading →
People often ask how I differentiate between the terms ‘Mission’, ‘Vision’ and ‘Values’, and why these are important in any business. The way I look at it – ‘Mission’ states where you want to be, ‘Vision’ is how you will get there, and ‘Values’ are the guiding principles that you need to follow to ensure... Continue Reading →
The highest contributor for employee satisfaction is the performance management system that a company deploys to review and rate an employee’s contributions. The performance rating has a big impact on the career of an employee as it is linked to salary raises, bonus pools, promotions and possibly future transfers. In many BPO’s and other transaction... Continue Reading →
There are many who have debated the true meaning of the term early attrition. Is it, not joining on day 1 (no show), is it the ones who left before training was completed, is it those who left after they were handed over to Ops but within 6 or 12 months - definitions are many,... Continue Reading →
Curating World Class Cultures 