I joined a company to lead the India business and was immediately confronted with unexpected hostility. My predecessor left with two senior leaders, leaving those behind upset as they had all applied for the role and none had been selected. Undeterred, I embarked on a journey focused on improving culture, processes, efficiency, team commitment, sales,... Continue Reading →

Many moons ago, I arrived at my 6:00 pm shift at KLM, expected to handle the freight related flight operations of a Boeing 747 - combi aircraft, which typically carried 40k tons of cargo and over 140 shipments – and that meant 140 airway bills(or AWB in short). It was around that time that the... Continue Reading →

In 1996, I assumed the role of Trainee Lobby Manager at Hilton, Barakhamba Road, New Delhi, a sprawling 444-room property catering to prominent corporates, travel agent groups, and airline crews. Despite the constant buzz of activity, the position demanded meticulous attention. The 10-hour shift required one to exude a polished appearance, maintain an active presence,... Continue Reading →

I joined KLM Royal Dutch Airlines as a Cargo Planner, but I was soon reassigned to IGI airport to learn flight operations. Those who have worked in cargo know it's not as simple as tossing boxes into an aircraft. The loading process, where each shipment—whether weighing a few grams or several tonnes—travels many miles, often... Continue Reading →