It is important to reset relationships when they are not going as planned.
Many moons ago, I arrived at my 6:00 pm shift at KLM, expected to handle the freight related flight operations … More
It was 1996 and I was appointed Trainee Lobby Manager at Hilton, Barakhamba Road, New Delhi. A large 444-room property, … More
It was 1999. I had joined KLM Royal Dutch Airlines as a Cargo Planner, but was soon shifted to the … More