For businesses that are looking at making a difference, I am detailing my thoughts which I hope will let them discover gaps and correct their ways of working in order to excel in their employee practices and leave a stronger impression of their brand. It is important that companies invest in some digital technology... Continue Reading →
New managers embarking on a mission within an already established team must ensure that their integration is gradual, avoiding unnecessary drama. While some may believe their past skills grant them the authority to disrupt the team, aiming to leave an indelible mark and command respect, this approach is seldom fruitful. Forced entry creates discomfort and... Continue Reading →
Organizations are facing an uphill battle trying to retain their workforce. While some are looking at increased compensation as the way out (there are others that are looking at enhancing the employee experience though user friendly processes, reduced red tape, open door policy and improved manager connect to name a few. However, one another important... Continue Reading →
In 1996, I assumed the role of Trainee Lobby Manager at Hilton, Barakhamba Road, New Delhi, a sprawling 444-room property catering to prominent corporates, travel agent groups, and airline crews. Despite the constant buzz of activity, the position demanded meticulous attention. The 10-hour shift required one to exude a polished appearance, maintain an active presence,... Continue Reading →
I joined KLM Royal Dutch Airlines as a Cargo Planner, but I was soon reassigned to IGI airport to learn flight operations. Those who have worked in cargo know it's not as simple as tossing boxes into an aircraft. The loading process, where each shipment—whether weighing a few grams or several tonnes—travels many miles, often... Continue Reading →
It is always critical for a new manager to be able to understand the expectations of the team, since it’s the team’s relationship that dictates the success or failure of his responsibility. This is easily achieved by an activity called ‘New Manager Assimilation’ which my friend Rekha Narendra has run for many years. In this,... Continue Reading →
I once spearheaded a dynamic and diverse team spread across multiple locations, harboring a strong desire to forge genuine connections with my employees. However, this aspiration was consistently confined to aligning with my periodic visits to these various locations. This limitation induced anxiety, as the absence of firsthand insights threatened effective communication and decision-making. Relying... Continue Reading →
People often ask how I differentiate between the terms ‘Mission’, ‘Vision’ and ‘Values’, and why these are important in any business. The way I look at it – ‘Mission’ states where you want to be, ‘Vision’ is how you will get there, and ‘Values’ are the guiding principles that you need to follow to ensure... Continue Reading →
The highest contributor for employee satisfaction is the performance management system that a company deploys to review and rate an employee’s contributions. The performance rating has a big impact on the career of an employee as it is linked to salary raises, bonus pools, promotions and possibly future transfers. In many BPO’s and other transaction... Continue Reading →
There are many who have debated the true meaning of the term early attrition. Is it, not joining on day 1 (no show), is it the ones who left before training was completed, is it those who left after they were handed over to Ops but within 6 or 12 months - definitions are many,... Continue Reading →
Curating World Class Cultures 